Motor Claims

We are delighted to announce the details of our own 24-Hour Motor Claims Service in conjunction with Countrywide Assistance which is available at only £10.50 per vehicle.

Thankfully most of us are not involved in accidents very often but when we are it's the time when help is most needed. Our experienced team offers immediate advice and support and will help you to settle your claim with the MINIMUM of inconvenience.

In the event of an ACCIDENT or THEFT
Telephone: 0800 854263
24 Hours a day, 365 days a year, and with this ONE PHONE CALL we will:

Complete the formalities of registering your claim

Manage all aspects of the claim including:

• Liaison with your Insurers
• Contact with all other parties involved
• Arranging for your vehicle to be repaired
• Comprehensive credit repairs - for non-fault accidents (no excess to pay!)
• Third party fire and theft - credit repairs for non-fault accidents
• Arranging car hire on 'like for like' basis
• Arranging vehicle recovery and storage
• Arranging a replacement vehicle if yours is a total loss
• Arranging a legal defence or instigating legal proceedings as necessary
• Claiming back your 'Uninsured losses' such as policy excess, personal injury, and loss of earnings etc.

Provide 'total case cover' legal expenses Insurance for costs incurred up to £100,000, such as solicitors' fees, court costs, credit repair and credit hire costs.

As your Insurance Broker we are always striving to improve our service and by offering this assistance when you need it most we are taking another major step forward.

ONE CALL DOES IT ALL!

Non-Motor claims

For any insurance claims other than motor related claims please contact our Croydon Office with details:

• By Phone - 020 8688 4000 (normal office hours 9am to 5pm weekdays, 9.30am to 12.30pm Saturdays)
• By Fax - 020 8688 4001
• By E-Mail - info@francistownsend.co.uk
• On-Line Claims - Click here to download a claims notification form

For Motor related Claims please call our 24hr Motor Claims Assistance Service on 08707 873488 - Full details of this service are shown above.